Delivery Terms


All delivery timescales are subject to product and delivery slot availability.


The contents of your order and your delivery postcode area will determine which delivery services you will be offered. Delivery to some postcodes may take longer time-span.


We accept orders from customers living in these countries for delivery:
Australia, Belgium, Canada, China, Denmark, Egypt, France, Germany, Greece, Hong Kong SAR, Israel, Italy, Japan, Korea, Malaysia, Netherlands, New Zealand, Republic of Ireland, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom and United States of America.


We do not deliver to Post Office (P.O.) boxes or shipping agent addresses. Please note that some hospitals do not accept deliveries of gifts to wards, you are cordially be advised to check with the hospital before placing your order.


Delivery will be between the hours of 8am and 6pm of working days, no fixed time schedule can be made.


You will only pay one delivery charge per order,depending on the contents of your order and your chosen delivery service. However, when you've added items to your shopping basket, the standard delivery charge for those items will be automatically applied to your order.


We will select the most appropriate carrier for the delivery of your goods. Delivery may arrive in more than one batch to ensure your order is transported in the best possible way.


Delivery Service (Local Delivery)


  • Deliveries will be made from 10:00 am to 7:00 pm, Monday to Saturday.
  • No deliveries on Public Hoilday.
  • Free Delivery will be offered for orders above $381.
  • A fee of $50 will be charged for order below $180;
  • $30 for order between $180-380.
  • *Tung Chung and Ma Wan, extra bridge fee $40
  • Delivery service is not available:
    i) There is no legal unloading area within a 50 meters radius of the delivery address,
    ii) There is a need to walk up the stairs which has more than 20 steps.
    iii) Above 3rd floor in buildings without elevators.
    Delivery will be delayed if a typhoon signal No.8 is raised or a black rainstorm warning is in effect.

Delivery Timetable

Monday and Thursday (10am - 7pm)

East Hong Kong Island

Chai Wan, Fortress Hill, Heng Fa Chuen, North Point, Quarry Bay, Shau Kei Wan, Siu Sai Wan, Tai Koo, Tin Hau, Causeway Bay, Happy Valley, Jardine's Lookout,Wat Po, Stubbs Road, Tai Hang, Wan Chai, Wong Nai Chung Gap, Aberdeen, Ap Lei Chau, Deep Water Bay, Wong Chuk Hang, Repulse Bay,Shek O, South Horizons, Stanley, Tai Tam

East Kowloon

Choi Hung, Diamond Hill, Ho Man Tin, Hung Hom, Kowloon Bay, Kowloon City, Kowloon Tong, Kwun Tong, Lam Tin, Ngau Chi Wan, Ngau Tau Kok, Prince Edward Road East, San Po Kong, Sau Mau Ping, Shun Lee, Telford, To Kwa Wan, Tsz Wan Shan, Wong Tai Sin, Yau Tong

Tuesday and Friday (10am - 7pm)


West Hong Kong Island

Peak, Mid-Levels, Admiralty, Central, Sheung Wan, Sai Ying Pun, Sai Wan, Wah Fu, Chi Fu, Pokfulam, The University of Hong Kong, Kennedy Town

West Kowloon

Cheung Sha Wan, Jordan, Lai Chi Kok, Mei Foo, Mong Kok, Olympian City, Prince Edward Road West, Sham Shui Po, Shek Kip Mei, Tai Kok Tsui, Tsim Sha Tsui, West Kowloon, Yau Ma Tei, Kwai Chung, Lai King, Lei Muk Shue Estate, Sham Tseng, Tsing Yi, Tsuen Wan

Wednesday (10am - 3pm)

New Territories East

New Territories East, Tseung Kwan O, Clear Water Bay Road, Sai Kung, Fanling, For Tan, Ma Liu Shui, Ma On Shan, Sha Tin, Sheung Shui, Tai Po, Tai Wai, Yuen Chau Kok

First Saturday of each month (10am - 3pm)


New Territory West

New Territory West, Kam Tin, Pat Heung, Shap Pat Heung, Tin Shui Wai, Tuen Mun, Yuen Long, Ma Wan, Tung Chung


Acknowledge of goods received, lost and damage

Customers must provide signature or company chop when you accept each delivery. HKOnlineMall does not accept responsibility for any product damaged, stolen or lost if the customers have specified the delivery team to leave the goods in front of their door.




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